Contact PawBiotix
Real people, U.S. business hours, and the only authorized channels for orders, returns, and verification.
Customer support
Email: support@paw-biotix.com
Orders & returns: care@paw-biotix.com
Phone: +1 (804) 555-0172
Hours: Monday to Friday, 8:00 AM to 6:00 PM ET
Typical response: within one business day
Mailing address
Oakhart Pet Wellness LLC
1840 Hanover Crossing, Suite 220
Richmond, Virginia 23220
United States
Orders, shipping, and refunds
Payment and shipping are handled through our authorized checkout partner. For order status, see shipping and tracking; for refunds, see the refund policy and the guarantee.
A note on safety: we never ask for full card numbers by email, text, or phone. The only authorized contact channels are the email addresses and phone number on this page, which is also step four of source verification. If a message claims to be from PawBiotix but asks for payment details or points you to a different address, treat it as a phishing attempt and let us know so we can look into it.